To chat with a rep online, start by filling out the customer support form and then on step 3 of the form, click "Live Chat".
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According to their refund policy you can get a refund within the first 3 days of purchase and after that all sales are final.
Contact Info: The best way to contact Groupon regarding a deal you purchased is by using their customer support form on their website.
Two deals that come to mind in recent months were: the 50 Target Gift card for 40 (3/2016) and the Sam's Club 1 year membership 20 gift card Coupons for.